{"id":1686,"date":"2019-01-28T20:09:32","date_gmt":"2019-01-28T20:09:32","guid":{"rendered":"https:\/\/www.l1n.nl\/?p=1686"},"modified":"2019-02-12T18:20:49","modified_gmt":"2019-02-12T18:20:49","slug":"ill-take-care-of-it","status":"publish","type":"post","link":"https:\/\/www.l1n.nl\/en\/article\/ill-take-care-of-it\/","title":{"rendered":"I&#8217;ll take care of it&#8230;"},"content":{"rendered":"<p>Have you ever experienced the situation that you are annoyed by the lack of ownership of your colleague and think &#8220;I\u2019ll take care of it myself&#8230;&#8221;?<\/p>\n<p><strong><span style=\"color: #010658;\">Stress<br \/>\n<\/span><\/strong>Some years ago, it happened to me in the role of procurement manager, when during an ERP-implementation the project manager didn\u2019t take his role. Despite escalation towards the steering committee, this didn\u2019t improve. To prevent the Go-Live date from being delayed I stepped up and did part of his work. However, I underestimated the extra burden and I suddenly found myself in an unpleasant position:<\/p>\n<ul>\n<li>Informally the responsibility had already shifted to me: while I only planned to solve the most important backlog, people around me started to look at me more and more as the \u2018real\u2019 project manager;<\/li>\n<li>The need for the steering committee to take corrective action had disappeared, from their perspective the problem had been solved;<\/li>\n<li>Spending so much time on the ERP implementation I had less time available for my own responsibilities, for which I was held accountable by part of the business.<br \/>\nThe Go-Live date was fortunately met, including clear processes and business scenarios. However, I have to admit that this was realized at the cost of some buy-in from the business and stress with me.<\/li>\n<\/ul>\n<p><span style=\"color: #010658;\"><strong>Pitfall<br \/>\n<\/strong><\/span>Looking back it is difficult to determine what would have happened had I not stepped up. Would the steering committee have intervened? Would the project manager have taken his responsibility? Or would the Go-Live date have shifted?<br \/>\nChanging an organization sometimes requires leaving responsibilities where they belong. This also helps the long-term learning and improvement ability of the organization.<br \/>\nBecause of my earlier escalation, I had already provided the steering committee with a reason to intervene. My stepping up after the lack of improvement actually resulted in a situation where no further need for corrective actions existed anymore, thereby rewarding the wrong behavior.<br \/>\nMy drive to help the organization and to make the difference acted as pitfall for myself.<\/p>\n<p><span style=\"color: #010658;\"><strong>Deliberate intervention<br \/>\n<\/strong><\/span>The above does not mean that I am no longer prepared to take on additional responsibilities. However, after this episode I have learned to be more conscious of the consequences in advance and to discuss them with (senior) management:<\/p>\n<ul>\n<li>Why does the right person not take his \/ her responsibility?<\/li>\n<li>What is the role of the manager in this?<\/li>\n<li>Does the organization find it important to change this?<\/li>\n<li>What is the best way to do that?<\/li>\n<\/ul>\n<p>Should it still be desired that I take the additional share of work, the necessary buy-in and commitment will be created beforehand by discussing the consequences for my workload and responsibilities. This will make it a deliberate intervention from the organization and will protect me better against my own pitfall.<\/p>\n<p>Do you recognize the above (or not)? I&#8217;m looking forward to your feedback!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Have you ever experienced the situation that you are annoyed by the lack of ownership of your colleague and think &#8220;I\u2019ll take care of it myself&#8230;&#8221;? Stress Some years ago, it happened to me in&#8230;<\/p>\n","protected":false},"author":1,"featured_media":1687,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1686","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>I&#039;ll take care of it...<\/title>\n<meta name=\"description\" content=\"Have you ever experienced the situation that you are annoyed by the lack of ownership of your colleague and think \u201cI\u2019ll take care of it myself\u2026\u201d?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.l1n.nl\/en\/article\/ill-take-care-of-it\/\" \/>\n<meta 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